Returns & Refunds
A straightforward guide to returns, refunds and cancellations for products sold directly by Hidden Gizmos.
Where this policy applies
This policy applies only to products sold directly by Hidden Gizmos. Purchases completed through Amazon or another retailer follow that retailer’s return and refund policy.
Return window
For direct Hidden Gizmos products, the return window and any product-specific conditions will be shown on the product page, checkout or order confirmation.
Returning an item
Unless an item is defective or the law requires otherwise, returned products may need to be complete and in substantially original condition with the included accessories and packaging.
Items that may not be returnable
Some products may have special return restrictions for hygiene, customization, digital delivery, final sale or safety reasons. We will disclose important restrictions before purchase whenever required.
Refunds
Approved refunds for direct purchases will normally be sent back to the original payment method. Bank or card processing times may affect when the refund appears.
Cancellations
If an order has not entered fulfillment, we will try to honor cancellation requests when possible. Once processing or shipping begins, the normal return process may apply instead.
Damaged, defective or incorrect items
If a direct Hidden Gizmos order arrives damaged, defective or incorrect, contact Customer Service promptly. We may ask for a photo or other basic information so we can help resolve the issue.